Refund and cancellation policy

1. This is a digital product, delivered immediately

Omega X produces an audio file from the audio you upload. Once a full-length render has been produced and made available in your account, the product has been delivered in full and cannot be returned in the way a physical item can.

Because of that, the free preview is the core protection in this policy. Please use it.

2. Always preview before you pay

Every account receives free ten-second previews each day. The preview is produced by the same processing chain as the paid full-length render, so it is a faithful sample of the result you will receive.

No payment is required to hear a preview, and we will not process a paid render for a song you have not previewed unless you choose to skip that step.

3. Your consent at checkout

Before payment begins you are asked to confirm that you want delivery to start immediately and that you understand you lose any statutory right to cancel once the full-length file has been produced.

We record that confirmation with the order, together with the policy version, the country the purchase was made from, and the time. You are not able to complete a purchase without giving it.

4. Statutory rights by region

Nothing in this policy removes a right you have by law. The position differs by country:

• European Union and United Kingdom: digital content normally carries a 14-day right of withdrawal. That right can be waived, and is waived here, when you expressly consent to immediate delivery and acknowledge losing it — which is exactly what the checkout confirmation records. Until a full-length render has been produced, the right still stands and we will refund on request.
• India: this policy is published before purchase as required by the Consumer Protection (E-Commerce) Rules, 2020.
• Elsewhere: local consumer law applies where it grants you a stronger right than this policy does.

5. Your credit is returned automatically when we fail

If a paid render fails because of a fault on our side, the credit returns to your account by itself. No request, no email, no waiting. You can retry immediately.

You are never charged twice for one render.

6. When we refund money

We will refund the amount paid in these cases.

• You were charged more than once for the same purchase.
• You were charged but no credit or unlimited pass reached your account.
• A paid render repeatedly fails and we cannot deliver a usable file.
• You are an EU or UK consumer and no full-length render has been produced yet.
• An unlimited pass bought within the last 24 hours that has not been used for any full-length render.

7. When we cannot refund

We generally cannot refund in these cases.

• The render completed and you downloaded it, but you did not like the artistic result. The free preview exists to test this before paying.
• A third-party AI detector, distributor, or streaming platform classified or rejected your file in a way you did not want. We make no guarantee about third-party classification, and say so in our terms.
• The uploaded audio was unsuitable or corrupted, or you did not hold the rights to it.
• Credits already spent from a pack. Unspent credits remain on your account rather than being cashed out.

8. How to request a refund

Email support@omegahumanizer.cloud within seven days of the charge. Include the email address on your account, the approximate date and time of payment, and the payment reference if you have it.

We aim to respond within three business days. Approved refunds return to the original payment method and typically take five to seven business days to appear.

9. Disputes and chargebacks

If something has gone wrong, contacting us is faster than raising a chargeback with your bank — most issues are resolved the same week.

If a chargeback is raised, we will respond with the evidence held for the order: your account record, the checkout confirmation described in section 3, the preview and render timestamps, and the download record. Where a delivered digital product was correctly supplied, we will contest the dispute.

Accounts with repeated chargebacks may be suspended to prevent further loss.

10. Currency and cross-border charges

Buyers in India are charged in Indian rupees. Buyers elsewhere are quoted in US dollars. Where the payment is settled in a different currency from the one displayed, that is disclosed at checkout before you pay.

Your bank or card issuer may add its own currency conversion or cross-border fee. That fee belongs to your bank and cannot be refunded by us.

Summary

Preview free, as many days as you like. Pay only when the preview convinces you. If our side breaks, you are made whole without asking. If you simply changed your mind after a delivered file, we generally cannot refund — which is why the preview is free.

This policy is not legal advice and does not override consumer law that applies to you.